Refund policy
At Velric, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible purchase, you may request a return within 30 days of receiving your order.
30-Day Return Window
Velric accepts eligible returns requested within 30 calendar days from the date the order is delivered.
Returns are available for eligible items whether the reason is a change of mind, the item is no longer needed, or there is another valid reason for requesting a return.
To be eligible for a return, the item must be returned in its original condition and should be unused or unworn, with original packaging and accessories where applicable.
How to Request a Return
To start a return, contact us at:
Email: delaneyheather07@gmail.com
Phone: +1 (936) 283-9203
Please provide:
- Your order number
- The item you want to return
- The reason for the return
Our customer service team will provide the return instructions and return address.
Please contact us and receive return instructions before sending an item back.
Return Method
Approved returns must be sent back by mail using the return instructions provided by Velric.
Customers are responsible for securely packaging returned items so that they arrive safely.
Return Shipping Costs
For returns due to a change of mind, the customer is responsible for the cost of return shipping.
If you received an item that is damaged, defective, incorrect, or not as described, please contact us. We will review the issue and provide an appropriate resolution.
No Restocking Fee
Velric does not charge a restocking fee on approved returns.
No restocking fee will be deducted from your eligible refund.
Refund Processing
Once we receive your returned item, we will inspect it to confirm that it meets the return requirements.
For approved returns, Velric will process the refund within 7 business days after the returned item is received and inspected.
The refund will be issued to the original payment method used for the purchase.
After Velric processes the refund, your bank, credit card company, or payment provider may require additional time to post the refund to your account.
Refund Amount
For an approved return, we will refund the eligible purchase amount.
Original shipping charges are generally non-refundable for standard change-of-mind returns.
If the return is because the item was damaged, defective, incorrect, or not as described, please contact us so we can review the situation and determine the appropriate resolution.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incorrect, or materially different from the product description, please contact us at delaneyheather07@gmail.com.
Please provide your order number and, when possible, photographs showing the issue.
We will review your request and work with you to resolve the problem.
Items Not Eligible for Return
An item may not be eligible for return if it is used, worn, damaged after delivery due to customer handling, altered, or otherwise does not meet the return requirements described above.
Any product-specific return restrictions will be clearly disclosed on the applicable product page before purchase.
Late Return Requests
Return requests must be submitted within 30 days of delivery.
Requests submitted after the 30-day return period may not be accepted unless required by applicable law.
Late or Missing Refunds
If your refund has been processed but has not yet appeared in your account, please allow additional processing time for your bank or payment provider.
If you have not received your refund after allowing reasonable processing time, contact us at delaneyheather07@gmail.com with your order number so we can assist you.