Contact us

We’re here to help. If you have questions about a product, your order, shipping, returns, refunds, or any other issue related to your purchase, please contact Velric using the information below.

Contact Information

Customer Support

For the quickest assistance, please contact us by email or phone.

When contacting us about an existing order, please include your order number and the email address used when placing the order. This helps us locate your order and provide accurate assistance.

Product Questions

If you have questions about a handbag's dimensions, design, color, strap, capacity, or other product specifications, contact us before placing your order. We’re happy to help you review the available product information.

Order Support

For questions about your order status, shipment, delivery, or tracking information, please provide your order number when contacting us.

Returns & Refunds

For return or refund questions, please review our Returns & Refund Policy before contacting us. If you need additional assistance, contact us using the email address or phone number above.

Shipping Questions

For information about shipping costs, processing time, transit time, and estimated delivery, please review our Shipping Policy.

Contact Form

Customers may also contact Velric through the contact form available on our website.

Please provide your name, email address, order number if applicable, and a clear description of your question or request.

Our Commitment to Customer Support

Velric aims to provide clear and helpful information to customers before and after an order. We provide product information, shipping details, and return and refund information on our website so customers can make informed purchasing decisions.

Thank you for choosing Velric.