At Velric, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a 30-day return policy to help make your shopping experience as smooth as possible.
1. Return Window
Customers may request a return within 30 days of receiving their order.
To be eligible for a return, items must be unused, in their original condition, and returned with their original packaging, tags, and accessories, where applicable. Proof of purchase or an order confirmation may be required.
Items that do not meet these conditions may not be eligible for a return.
2. How to Request a Return
To initiate a return, please contact our customer support team using the contact information provided below. Include your order number and the reason for your return.
Our team will provide instructions on how to return your item by mail. Please do not send items back without first contacting us for return instructions.
3. Return Shipping Costs
Returns and exchanges are processed by mail.
Customers are responsible for return shipping costs, including the cost of mailing the item back to Velric, unless the item is defective, damaged, incorrect, or applicable law requires otherwise.
We recommend using a trackable shipping service, as Velric cannot guarantee receipt of items returned without tracking information.
4. Refunds
Once we receive your returned item, we will inspect it and notify you of the outcome.
Approved refunds will be processed within 7 business days after the returned item has been received and inspected.
Refunds will be issued to the original payment method. Please note that your bank or payment provider may require additional time to make the funds available in your account.
Original shipping charges, if any, may not be refundable unless required by applicable law.
5. Exchanges
Velric accepts exchanges within the 30-day return window, subject to product availability and eligibility requirements.
To request an exchange, please contact our customer support team with your order number and details of the item you wish to exchange.
Exchanges are processed by mail. Customers are responsible for shipping costs associated with returning the original item and, where applicable, shipping the replacement item, unless the item is defective, damaged, incorrect, or applicable law requires otherwise.
Replacement items are subject to availability.
6. Processing Time
Please allow up to 7 business days for return and refund processing after your returned item has been received and inspected.
Exchange processing may also take up to 7 business days after receipt and inspection of the returned item. Additional delivery time is required for replacement items to reach you.
7. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible. Include your order number and a description of the issue, along with photographs if available.
We will review the issue and work with you to arrange an appropriate resolution. Return shipping costs for these cases will be handled in accordance with applicable law and the circumstances of the issue.
8. Non-Returnable Items
Certain items may not be eligible for return where permitted by applicable law. Any product-specific return restrictions will be communicated where applicable.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
9. Cancellations
If you wish to cancel an order, please contact us as soon as possible. We will do our best to accommodate cancellation requests before the order has been processed or shipped. Once an order has shipped, it may need to be returned under this policy.
10. Contact Information
For return, refund, or exchange requests, please contact us using the details below.
Business Name: Velric
Business Address: 14385 Old Texaco Rd, Conroe, Texas 77302, United States
Phone: +1 (936) 283-9203
Email: delaneyheather07@gmail.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM
Thank you for shopping with Velric. We appreciate your trust in our business and are committed to helping resolve any issues with your purchase.